First make sure to allow up to 20 minutes propagation time before you can see the change made. After that, clear your browsers cache. Press CTRL + F5 on Windows, or COMMAND + SHIFT + R on Mac OS and refresh your web page.
Articles in this section
- Where can I go for technical support?
- How to submit a ticket?
- Why is there no sound in my player?
- Priority vs VIP Support Level
- What are the added benefits of Brid's paid plans?
- Videos won't play on Desktop
- Videos won’t play on iPhone or other mobile devices
- I have updated a snapshot image for a video but cannot see it in the player.
- I have made a change to my player but cannot see the change on my site
- No VEEPS icon in player present.