Skip to main content
Brid Video, LLC. Help Center home page
  • Submit a request
  • Sign in
  • Sign in
  • Submit a request
  1. Brid Video, LLC.
  2. General
  3. FAQ

FAQ

  • Where can I go for technical support?
  • How to submit a ticket?
  • Why doesn't autoplay work on my mobile device?
  • Why is there no sound in my player?
  • Priority vs VIP Support Level
  • What are the added benefits of Brid's paid plans?
  • Using the search tool in Brid
  • How can I translate my player?
  • What keyboard commands does the player support?
  • Videos won't play on Desktop
  • Videos won’t play on iPhone or other mobile devices
  • I have updated a snapshot image for a video but cannot see it in the player.
  • I have made a change to my player but cannot see the change on my site
  • Are there any limits to the amount of sites I can add into Brid?
  • Can I upload adult content to Brid?
  • How are Brid live streams tracked?
  • I'm getting a request is blackholed error inside the platform. What do I do?
  • What is Bridbot?
Brid Video, LLC.
Powered by Zendesk